Privacy Policy – Last Minute Driving Test Car Hire

Introduction

At Last Minute Driving Test Car Hire, we are dedicated to protecting your personal data and managing it in compliance with this Privacy Policy. This document outlines how we meet our obligations and your rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Personal Data We Collect

We collect personal information directly from you through a variety of channels, including telephone conversations, emails, text messages, our website’s chat function, or from authorised person or third parties. This information is necessary to book driving lessons, hire vehicles, and establish a service with us. We may also collect payment details through telephone conversations, BACS transfers, or via our website’s payment system.

How We Use Your Personal Data

We use your personal information for the following purposes:

• To provide the driving services or products you request.
• To communicate with you via telephone, text, email, or post, providing you with booking confirmations, terms and conditions, and other relevant information to fulfil our contractual obligations.
• Our driving instructors use dashcams or similar video recording devices during driving lessons to enhance training. Any footage recorded may also be used in the event of any insurance claim or police investigation.
• Your name, contact details, and payment information may be shared with the your driving instructor.
• Upon passing your driving test, we may request your consent to take a photograph for marketing purposes, such as displaying it on our website or social media. You are free to refuse or grant permission for this at any time.

We will never disclose your personal data to third parties without your consent, except where required by law.

Data Collected via Website

We collect and process data about your interactions with our website and any services accessed online. This may include data that you choose to post or publish. We use this information to ensure that our website operates effectively, secure its functionality, and provide relevant content. The legal basis for this processing is our legitimate interest in operating and growing our business.

In addition, we gather technical data, such as your IP address, browser type, navigation patterns, and details of your interactions with our website. This data is used to monitor website performance, improve security, and assess the effectiveness of our marketing efforts.

Sharing Your Data

While your personal data will not be shared without your explicit consent, we may employ third-party service providers to process or store your information on our behalf. These service providers are contractually obligated to comply with GDPR and ensure the security and confidentiality of your personal information.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to know the purposes of processing, the categories of data involved, and the recipients of your data.
• The right to request corrections to inaccurate or incomplete information.
• The right to request the deletion of your personal data, subject to GDPR regulations.
• The right to request details about our data retention periods or the source of any data we have not collected directly from you.

To exercise any of your rights, please contact us at info@adrivingtest.co.uk. To protect your information, we may request verification of your identity before processing any requests.

International Data Transfers

In certain cases, your personal data may be processed outside the UK or European Economic Area (EEA). We may use third-party service providers, such as 123 REG, to host our website and email services. If data is transferred internationally, we ensure that adequate safeguards, such as the EU-US Privacy Shield, are in place to maintain high standards of data protection.

Data Security

We employ industry-standard security measures, including encryption and other approved protocols, to ensure the secure transfer and storage of your personal information. While we make every effort to protect your data, no system can guarantee absolute security.

All employees and franchisees are trained in data protection and are required to comply with our internal policies, ensuring the secure handling of personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically until you have completed your driving lessons or passed your test. If you require further details regarding our data retention practices, please contact us.

Contact Information

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights under GDPR, please contact us:
Email: info@adrivingtest.co.uk
Telephone: [Insert Contact Number]

We reserve the right to update this Privacy Policy as necessary to comply with legal or regulatory changes.